COVID-19 Updates

We continue to prioritise the health and wellbeing of our employees and those of our partners, whilst also ensuring that we remain available to those of you who need us.

We’re working incredibly closely with our warehouse team to ensure they are following all appropriate guidelines and staying safe. Right now, that means that you are still able to order from our website with confidence that your goods will be delivered.

IMPACT ON RETURNS

To comply with the Government's advice, some of our couriers have suspended their pick-up service for all locations. Whilst these services are suspended, we understand that for some of you, this means that there is no way to return unwanted goods to us. Both Ariat Europe and our couriers wish for our customers to stay safe and indoors, this is why we have temporarily extended our returns policy. When pick-up services resume, you can return any items free of charge with the pre-paid returns label provided. Please be assured that your return will be processed as fast as possible once it has been delivered to our warehouse and that you will receive a full refund. Unfortunately, we are not able to receive returns via any other method during this period.

Please review the updated information directly with the relevant courier, using the links below.

DPD - https://www.dpd.co.uk/content/products_services/covid-19-bulletins.jsp
DHL - https://parcel.dhl.co.uk/covid-19/

TEMPORARY EXTENDED RETURNS
To help make your shopping a little easier during these times of uncertainty, we want you to buy with confidence knowing that items purchased online from March 1st can now be returned to us up until the 31st May 2020. This temporary extended returns period will be reviewed at the end of May, so please check back here for any updates.

 

 

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